Scroll down to point 15 for returns policy.
Use of this site is provided by Audacious Jooce® Ltd T/A Audacious Vapes® subject to the following Terms and Conditions.
1 Piccadilly Buildings
Tel: 01536 628070
Vat Reg No: 224760614
Company Reg No: 9687383
Please fill out the form below making sure you give a description of the problem and also a short video clip of the issue. (Keep it under 1 minute)
For our returns address please contact us via [email protected]
1. Your use of this site constitutes acceptance of these Terms and Conditions as at the date of your first use of the site.
2. Audacious Vapes reserves the right to change these Terms and Conditions from time to time by posting changes online. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.
3. You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party.
4. This site and the information, names, images, pictures, logos regarding or relating to Audacious Vapes are provided “as is” without any representation or endorsement made and without warranty of any kind whether express or implied. In no event will Audacious Vapes be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from the use or in connection with such use or loss of use of the site, whether in contract or in negligence. Whilst Audacious Vapes endeavour to ensure the information contained in this site is accurate, it does not warrant that it is error free.
5.Audacious Vapes does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, and reliability of the materials.
6. Copyright restrictions:
Commercial use or publication of all or any item displayed is strictly prohibited without prior authorisation from Audacious Vapes. Nothing contained herein shall be construed as conferring any licence by Audacious Vapes to use any item displayed.
Documents may be copied for personal use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely. However, some documents and photos have been published on this site with the permission of the relevant copyright owners (who are not Audacious Vapes). All rights are reserved on these documents and permission to copy them must be requested from the copyright.
7. This site may contain links to other sites, please be aware that Audacious Vapes is not responsible for the privacy practices of such other sites and takes no responsibility for their content or availability.
9. These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
10. If these Terms and Conditions are not accepted in full, the use of this site must be terminated immediately.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We will not email you in the future unless you have given us your consent.
The information we collect will only be used by Audacious Vapes. Every time we email you we will give you the chance to refuse any such emails in the future.
The type of information we will collect about you includes:
This information is collected when you enter your name, address and/or email address on the site. We will never collect sensitive information about you without your explicit consent.
We will endeavour to keep the information we hold about you up to date. You can check the information that we hold about you by emailing us at the email address provided below. If there are any inaccuracies please let us know and we will correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology such as a “cookie” to monitor users of this site such as which areas of the site you use most or least often and how often you se the website. A “cookie” is a piece of data stored on the user’s hard drive containing information about the user, it is not linked to any of your personal information on our site. It may be possible for you to modify your browser to prevent this happening and you may still be able to use our site.
If you have any questions/comments about privacy, you should email us at s[email protected]
12. Making A Purchase
By submitting your order you are offering to buy the goods and allowing us to use details for the purposes of supplying them, including passing your details on to couriers. You may receive special offers and promotional mail from us only; your information will not be passed to any other third parties.
We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full. If you discover you have made a mistake with your order please contact Audacious Vapes immediately. Our website is regularly updated, but if the price has changed after you have placed your order, will contact you to ask if you wish to proceed.
Audacious Vapes does not sell to persons under the age of 18 years. If we suspect that an order has been placed by such persons it will be cancelled with immediate effect.
If you are in any doubt about the suitability of a product for your requirements please contact Audacious Vapes.
Where items are in stock we aim to deliver goods to you within 3 working days plus 1 day for dispatch. For non stock items we cannot give an exact delivery time but will keep you updated where possible and get these items to you as quickly as possible.
Please check your delivery before signing as received in good condition. Goods cannot be returned as damaged in delivery if the consignment is signed for in good condition.
If you find a defective or damaged item please inform us immediately and accompany it with a video clip of the defect or error. Send this to [email protected]
14. Cancellation of Order
As a consumer you have the right, in addition to your other rights, to cancel your order and receive a refund. You must inform us in writing of your wish to cancel within seven working days starting on the day the goods are delivered to you. You must return the goods to us at your cost or ask us to arrange collection. We advise you the goods are insured during any return journey that you organise.
We shall refund the total amount of money paid by you for the goods, less any costs incurred sending/collecting the goods. (Please see returns policy below)
Please remember that once you have notified us of your wish to cancel the contract there is a legal requirement for you to take good care of the goods.
15. Returns Policy
Tanks, Clearomizers & Atomizers: Refunds are not permitted for these unless you decide you want to cancel the order and the product has not been removed from its original sealed packaging.
Mods & Batteries: We offer a 30 day refund period for faulty mods or batteries. No refund will be issued for products we deem to have been misused. Please note manufacturers may have different terms and you may contact them directly to discuss this.
Liquid: No returns on Liquid unless the bottle is still in its sealed condition
Refunds and exchanges are accepted within 14 working days starting with the day after the delivery date, accompanied by the delivery note.
All refunds require that the item be returned at your own cost, with all pieces (including packaging) and in original condition.
Refunds will be applied to the credit card that was used to purchase the item.
When no receipt is provided, refunds for goods will be given at the discretion of management. A credit note will be issued equal to the item’s prevailing price. Identification is required for all refunds where no receipt is provided.
Your refund may take up to 14 business days from the time we receive your item. The refund will be applied to the credit card that was used to purchase the item.
What is refunded when I return an item?
When you return an entire order you will be refunded the price of the item paid at the time of purchase. When you return less than the entire order you will be refunded just the price of the items returned.
If you are returning goods as not suitable we have a restocking fee of 20%, this is to recover our administration and banking charges.